Wicket Privacy Policy
Revised: January 30, 2025
Introduction
Wicket Corp (“Wicket”) is committed to respecting and protecting your personal data.
The following privacy policy outlines that we are committed to ensuring privacy and security of your data and shows the general processes we go through once you provide your information.
The following also details what information we collect from you and when it is used to protect your privacy and legal rights to your data. We also advise how best to contact us should you want us to stop using your data at any time.
If you have any questions or comments on this Privacy Policy, please do not hesitate to contact us as described in the ‘Contact Us’ section below.
PLEASE REVIEW THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS FOR THE WEBSITE CAREFULLY. AS PERMITTED BY APPLICABLE LAW, YOUR USE OF THE WEBSITE SIGNIFIES YOU HAVE READ, UNDERSTOOD AND AGREE TO THIS PRIVACY POLICY AND THE APPLICABLE TERMS AND CONDITIONS.
What Data Wicket Collects
As soon as you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This information may also include things like geolocation, what links on the site you click on, what time it is, etc. This is aggregated data and does not identify you specifically.
We collect and store personally identifiable data that you voluntarily provide through our website, account registration, booking forms, surveys, sweepstakes, last minute booking forms, guest list sign-up forms, newsletter sign up forms and Wi-Fi sign ups.
This personally identifiable data is any information that identifies you, which may include your first and last name, date of birth, email address, mobile phone number, company name, and payment details. We may also collect additional information such as interests, preferences, transactional information, demographics (e.g., age, etc.) and all game related stats and scores for each player. We also collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order. Credit card numbers are collected but not stored.
We also collect certain personal information through your use of a mobile device or a computer, such as smartphones and tablets. This information includes your mobile device identifier, device type and IP address.
We also collect information you may have voluntarily shared with us or made public via social media platforms or information you have given to us as part of a survey. If you sign up for our mailing list, we will collect your email. If you send us any feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, to reply. If you report an incident at one of our locations, we may collect information from you to ensure the incident is properly recorded and remedied. This list is not exhaustive and there may be occasion where it is necessary to collect additional information from you. In that event, we will request this in advance of collection.
We participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Policy below for more information.
Cookies
A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on http://www.cookiecentral.com/.
When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options" to exercise choices you have for certain cookies, including for interest-based advertising. If you disable or delete certain non-essential cookies, you might not be able to access or use important functions or features of this site or services, and you may be required to re-enter your log-in details. Please note you may also still receive advertisements from the relevant ad serving company whose cookies you opted out of, but the ads will not be tailored to your interests.
Why We Collect Information From You
Collecting your data will enable us to:
Provide a better user experience at our venues or on our website.
Send you content that would be of interest to you through newsletters.
Carry out promotional activities and to continuously build stronger marketing campaigns both online and offline based on customer needs and wants.
Analyze customer behaviors and trends.
Improve our service through reservation and sales by dealing with enquiries or queries and booking process.
Pursue leads through sales and events.
Provide customer service on-site at Wicket by understanding and appreciating our repeat customers to verify, detect and prevent any fraudulent transactions or criminal activity.
Process payments for gift cards purchased on our website.
Perks (for example, a free game).
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. Our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
We do not sell, rent, or license to third parties any of the personal information that you provide to us through our website or at our locations, or authorize any of our suppliers to sell or rent any such personal information, and we do not authorize any of our suppliers to make independent use of your personal information for their own purposes, including but not limited to direct marketing. Data obtained through the booking verification short code program will not be shared with any third parties for their marketing purposes.
Will Wicket share your personal data with anyone else?
Wicket may share information with our affiliates (e.g., parent company, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including in negotiations.
We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy. If you do, we will share your information with those third parties.
If you decide to post comments or reviews in a public forum or in a public portion of our website, that information may become publicly available. Screen names may also be posted on digital platforms when using our venues and games.
We may also provide anonymous or aggregate data with advertisers and business partnerships to understand customer trends and patterns, as well as maintaining our business relationships.
We will not be selling your personal information to any third parties.
We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
Should Wicket be sold or merged with a third party or another business, your personal data and information may be disclosed to our advisers and any prospective purchasers’ or merger partner’s advisers and will be passed on to the new owners of the business.
Your information may be shared with service providers. Among other things service providers may help us to administer our website and digital infrastructure, conduct surveys, provide technical support, process payments, fraud prevention and assist in the fulfillment of orders.
Your information will be collected in connection with the processing of payments by our third-party payment processor. That third party’s use of your information is governed by the payment processor’s own privacy policy.
In addition, we may share data in other unanticipated circumstances with your prior valid consent.
Third party sponsors and links from our website
Occasionally, our website may link to third party websites governed by their own privacy policies. We are not responsible for any data collected by these third-party sites and we encourage you to read the privacy statements on the other websites you visit.
Marketing Communications
Booking SMS Alerts:
We use your phone number to communicate with you. Each time that you initiate a booking on our website as a returning Perks member, we will send a verification code (to the phone number you are required to enter) by text message during the sign up process to authenticate your Player Profile. As set forth in our website Terms of Use, by booking a tee time you may expressly consent to receive additional text messages from Wicket. We may send you additional, transactional text messages or other notifications about the status of your booking or reservation at Wicket.
Children's Privacy
We do not knowingly collect any personal information from children under the age of 18[BS1] years to use such personal information for direct marketing purposes. This website is directed to persons who are at least 18 years of age. If a parent or guardian is made aware that a child under the age of 18 has provided us with personal information through any point of contact, we ask to be contacted using the following email address contactus@playatwicket.com, and we will delete the information about the child referenced from our files. If Wicket has actual knowledge that personal information about a person under the age of 18 has been collected without appropriate adult consent for a purpose other than setting up a booking, then we will take the appropriate steps to delete such information. Wicket does not sell the personal information of minors less than 18 years of age without affirmative authorization.
Online Tracking
We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
Consent
By accepting and entering our verification code upon entering a valid mobile number, you are expressly consenting to receive text communications. By disclosing your personal data, you consent to the use of your data as set out in this Privacy Policy and agree to be bound by the terms of this Privacy Policy. While we do not collect personal information from persons under the age of 18 to use for direct marketing purposes, when a supervising adult creates a registration for a minor, you are expressly consenting to use of the minor’s registration information to create a screenname to be used only within our venues.
How you can find out about and change your personal data at Wicket - Data Subject Rights
You may be entitled to certain choices regarding your personal information. Please address written requests and questions about your rights to contactus@playatwicket.com and we will assist you with your request as soon as possible. Please note that to exercise these rights, we may have to verify your identity to make sure you are exercising rights related to personal information belonging to you. Depending on your request, we may request certain information from you to verify your identity and residency using personal information already provided by you such as your name, address, username, or email address, prior to granting any data subject access request, including a request for access or deletion of data. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may also appoint an authorized agent to submit requests to exercise certain privacy rights on your behalf by contacting us at contactus@playatwicket.com. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent, please see section below regarding submitting requests.
Please note, if you elect to exercise one of your choices listed below, you will not receive discriminatory treatment by us for exercising your privacy rights that are conferred upon you by law. You can make the following choices regarding your personal information:
Access. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
Change. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information, please contact us at the address described below.
Delete. Unless a longer retention period is required or permitted by law, we normally retain your personal information for the period necessary to fulfill the purposes outlined in this policy. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below. We do not discriminate against California consumers who exercise any of their rights described in this policy.
Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future texts by replying 'STOP.'
Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
Authorized Agent. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request: (a) a completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf; (b) if you are a business, proof that you are registered with the Secretary of State to conduct business in California. If we do not receive both pieces of information, the request will be denied.
Cross-Border Data Transfers
As a multi-national company, we transmit information between and among our affiliates. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible, we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. In addition, we transfer your personal information to third party service providers to assist with various services, including, but not limited to, transaction processing and fraud prevention. These service providers may be in other countries. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us as described in the ‘Contact Us’ section below.
Contact Us
To contact us, please email contactus@playatwicket.com.
Changes to this Privacy Policy
There may be occasions when we will need to update this privacy policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of your personal data. We will notify you of changes to our privacy policy by posting the revised policy on our website. Your continued use of our website or further disclosure of information to Wicket shall be understood as your consent to revised policy, including as it applies to information previously provided.